FAQ
OrderHow can I place an order?Send it by email to one of our sales staff or office email. We will take care of it and send you a return email with a link to approve your order.
How do I pay for my order?Once the order is validated in the system, a proforma for payment is automatically generated.
What is the bank account number for payments?PLN account:
Bank: ING Bank Śląski S.A. ING O. w Rybniku
account number: PL 64 1050 1344 1000 0090 3029 2420
EUR account:
Bank: ING Bank Śląski S.A. ING in Rybnik
account number: PL 54 1050 1403 1000 0024 1499 5254
Swift: INGBPLPW
How will you deliver my product?Depending on the type of product and the size of the order we rely on various courier services. Normally we send our products by DPD or Raben shipping agents. It is also possible, of course, to pick up the products on your own or via a dedicated parcel service.
What is an ERP system?ERP stands for our internal management system for order processing. It allows us to communicate with our customers, keep track of the individual production processes, ensure timely operations and guarantee our customers access to up-to-date information.
In which format should I send the graphics?It is best to send graphics in vector format (AI, EPS). For larger files, please send via Wetransfer.
Send it by email to one of our sales staff or office email. We will take care of it and send you a return email with a link to approve your order.
Once the order is validated in the system, a proforma for payment is automatically generated.
PLN account:
Bank: ING Bank Śląski S.A. ING O. w Rybniku
account number: PL 64 1050 1344 1000 0090 3029 2420
EUR account:
Bank: ING Bank Śląski S.A. ING in Rybnik
account number: PL 54 1050 1403 1000 0024 1499 5254
Swift: INGBPLPW
Depending on the type of product and the size of the order we rely on various courier services. Normally we send our products by DPD or Raben shipping agents. It is also possible, of course, to pick up the products on your own or via a dedicated parcel service.
ERP stands for our internal management system for order processing. It allows us to communicate with our customers, keep track of the individual production processes, ensure timely operations and guarantee our customers access to up-to-date information.
It is best to send graphics in vector format (AI, EPS). For larger files, please send via Wetransfer.
ComplaintsHow are complaints investigated?We are processing them immediately based on the submitted photographic documentation and a description of the damage. We will evaluate the damage and make an initial analysis and qualifications. The response time to a complaint is 14 days and 14 days for repair, but we always try to do this immediately. Everything is done in accordance with the applicable EU and PL regulations, as well as warranty provisions.
How long is the warranty?Check the warranty conditions at terms of warranty.
We are processing them immediately based on the submitted photographic documentation and a description of the damage. We will evaluate the damage and make an initial analysis and qualifications. The response time to a complaint is 14 days and 14 days for repair, but we always try to do this immediately. Everything is done in accordance with the applicable EU and PL regulations, as well as warranty provisions.
Check the warranty conditions at terms of warranty.