Frequently asked questions

Browse through the topics below to find the answer to your question.

Ordering

How can I place an order?

Send it by email to one of our sales staff or office email. We will take care of it and send you a return email with a link to approve your order.

How do I pay for my order?

Once the order is validated in the system, a proforma for payment is automatically generated.

What is the bank account number for payments?

EUR account:
Bank: ING Bank Śląski S.A. ING in Rybnik
account number: PL 54 1050 1403 1000 0024 1499 5254
Swift: INGBPLPW

How will you deliver my product?

Depending on the type of product and the size of the order we rely on various courier services. Normally we send our products by DPD or Raben shipping agents. It is also possible, of course, to pick up the products on your own or via a dedicated parcel service.

What is the typical lead time?

Typical lead time depends on the type of product and the quantities ordered. It is determined when the order is finally approved in the ERP system. Current production is set for max. 10 working days for seats, frame tents and the FAN line. For the Pascal line, it is a maximum of 14 working days. We are very flexible in terms of deadlines, so if you need a different lead time than the suggested one, we will try to find a more favourable solution for you.

Do you work all over Europe?

Yes, we work for clients from all over Europe

What is an ERP system?

ERP stands for our internal management system for order processing. It allows us to communicate with our customers, keep track of the individual production processes, ensure timely operations and guarantee our customers access to up-to-date information.

In which format should I send the graphics?

It is best to send graphics in vector format (AI, CDR, EPS). For larger files, please send via wetransfer

Complaints

How are complaints investigated?

We are processing them immediately based on the submitted photographic documentation and a description of the damage. We will evaluate the damage and make an initial analysis and qualifications. The response time to a complaint is 14 days and 14 days for repair, but we always try to do this immediately. Everything is done in accordance with the applicable EU and PL regulations, as well as warranty provisions.

Frame tents

How to deploy it?
Why do you manufacture tents out of aluminium?

Aluminium tents are lighter than traditional steel tents and easier to transport, plus they do not corrode.

Is the tent fireproof?

We have the option of using a special flame-retardant fabric with an applicable certificate.

Is the tent waterproof?

Yes, we use waterproof materials.

What should I do if the sheathing is damaged?
Contact us. You can use either the service for repair or file the complaints procedure.
When does the two-year legal warranty start?
Check the warranty conditions at warranty conditions.
How do I secure the tent to the ground and protect it from the wind?
Refer to the operating manual

Can’t find an answer – contact us, we’re always happy to help!

Write or call us!